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Dear Mlinar Loyalty members,

To help you better understand how your loyalty points are earned, tracked, and redeemed, we would like to provide a detailed explanation of the rules regarding their validity and expiration.

Points earned through the Mlinar Loyalty program are valid for 365 days from the date they are earned. After this period, any unused points that have expired will be removed from your loyalty account.

How Does the Points Validity Period Work?

It is important to understand that the validity period does not apply to all points in your account collectively. Instead, the expiration date is calculated separately for each purchase through which points are earned. This means that points earned from each individual purchase have their own validity period of 365 days.

For example:

October 1, 2025: You earn 100 points. These points are valid for 365 days from the date they were earned.

November 15, 2025: You earn an additional 200 points. These points have a separate 365-day validity period, starting from November 15, 2025.

January 10, 2026: You earn another 150 points. These points are also valid for 365 days from the date they were earned. If you do not redeem the first 100 points within their validity period, they will expire and be removed from your loyalty account. However, the remaining 350 points earned through subsequent purchases will not be removed, as they have their own later expiration dates.

In other words, when one group of points expires, you do not automatically lose all the points you have collected. Only unused points that have reached their expiration date will be removed.

What Happens After 365 Days?

Once 365 days have passed from the date the points were earned, Mlinar reserves the right to remove any points that have not been redeemed within that period. Points earned through other purchases that have not yet reached their expiration date will remain in your loyalty account and can continue to be used in accordance with the Mlinar Loyalty program's terms and conditions.

Haven't Received a Notification or Have Additional Questions?

If you have not received a notification regarding the expiration of your loyalty points, or if you have any questions about your points balance, validity periods, or how to redeem your points, please feel free to contact us at brigaokupcu@mlinargrupa.com.

Our customer support team will be happy to assist you and provide any additional information you may need.

Thank you for being part of the Mlinar Loyalty program and for choosing us every day! 💙